Automated teller machine (ATM) technicians install, maintain, and repair ATMs, usually for financial institutions. Heavy lifting is sometimes required, and techs sometimes have to be available on call to repair machines on weekends, evenings, and holidays.
Step 1: Get Electronics Training
Employers prefer ATM workers who have training in electronics from a vocational school or from military experience. To get this education, individuals may earn an associate’s degree or a certificate in mechatronics technology, computer science, or manufacturing technology from a community college or technical school. Coursework covers topics such as mechanical systems, microprocessor instrumentation, digital electronics, operating systems, and business machines.
Step 2: Seek Employment
ATM technician jobs are generally available within the financial services industry, especially among banks and credit unions. Typical job duties include installing, operating, and repairing ATM equipment, training others in the proper use of ATMs, responding to emergency trouble calls in a timely manner, and preparing logs and reports regarding their work.
Employers typically seek applicants with 1-3 years of experience and an associate’s degree in computer science, electronics, or a related field. Candidates also need to have good customer relations skills and be willing to drive to various service locations.
Step 3: Pursue a Professional Credential
ATM technicians interested in demonstrating their knowledge and skills can earn professional credentials. The Electronics Technicians Association (ETA) offers various certifications for electronic technicians, including ATM workers. There are varying levels of certification, from student and associate electronics credentials to journeyman and master’s credentials. Certification exams are conducted at locations across the country, with some exams available online.
In summary, ATM technicians typically need a certificate or associate’s degree in mechatronics technology, computer science, or manufacturing technology. Professional certification could enhance job prospects.